Job Description

Monitors outstanding accounts on a daily basis.  All accounts must be reviewed and worked at least once in a 30 day period.

All new patient accounts must be reviewed within 14 days from the date of billing. 
Must maintain a minimum of 40 contacts with 25 additional attempts worked per day for insurance accounts. Documentation of all contacts and actions on each account within the system.

Must take appropriate action on all correspondence received by the end of each week.  This is to include submitting appeals when necessary, and obtaining corrected information for rebilling accounts. 

Identify accounts for write-off to bad debt in accordance with Glenwood’s bad debt policy, or refer to the appropriate manager or supervisor for action. 

Communicates with payers on status of accounts and provides any information needed for payment processing

Performs routine audits as needed
Works closely with denial management team and appeals nurse to take immediate action on denied services.





Employee must have good computer skills.

Prefer 3-5 years experience in medical office or hospital setting


Requires experience with medical insurance payment processing. 

Ability to recognize incorrect payments and adjustments from payers.

Understands the general insurance provider payment and denial process.  Excellent communication skills both verbal and written. 


Equal Opportunity Employer Minorities/Women/Veterans/Disabled





Application Instructions

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